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Local HD in-the-clear Channels No Longer Available - Did Cox "pull the plug"?

March 6, 2015, 4:01 pm
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Cox customer for about 10 years in Norfolk VA. For the past 5 or so, I've had a cable box in my living room for the main TV, but only basic cable service to 2 other TVs in the bedroom. In addition to the basic cable channels in the bedrooms, I was receiving local channels (PBS, NBC, CBS, etc. in HD). This all changed about 3 days ago. On both bedroom TVs, those channels (2-1, 2-2, 15-2) now show "no signal". We changed nothing internal to the house. When I called COX customer service, I got a surly young woman who was less than helpful explaining that I should not have been getting those channels and they weren't in COX's broadcast lineup. They'd be happy to get me 2 more HD boxes though....

Question 1: Is it not true that a recent FCC decision (FCC 12-126) held that Cable companies no longer were required to transmit those channels unencrypted "in-the-clear", and as such, is it not true that COX could shut them off a at any time....say, 3 days ago? 

Question 2: If it is the case that COX shut off those in-the-clear channels, Is COX not required by the recent law change to provide additional cable boxes at no charge due to removing them? My surly tech assistant said that I would get charged for new boxes, no ifs, ands or buts. 

COX: Somebody please answer the mail here. Denying that some change was made re: the availability of these in-the-clear channels to avoid providing free-of-charge cable boxes is dishonest. It will also drive me to satellite TV...quickly. 

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RE: Local HD in-the-clear Channels No Longer Available - Did Cox "pull the plug"?

March 16, 2015, 10:59 am
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mattyro, 

The minibox is not yet available in all areas. 

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RE: AMC channel 43 is off

March 16, 2015, 1:41 pm
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Hmmm, 

Are you still having problems with AMC? We've been advised that the outage has been resolved. 

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AMC channel 43 is off

March 15, 2015, 7:10 pm
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This is almost the only reason I still have cable.  Why is channel 43 off air in Phoenix, AZ

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RE: Search feature on Contour Record 6

March 16, 2015, 11:40 pm
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yak, I always search By Title for obvious reasons and just timed the search times. It takes about 5 seconds for a letter and maybe 10 seconds for 3 or 4 letters. Anything longer would appear to be problematic. Your search times are ridiculous! Only Cox knows why ...

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RE: Local HD in-the-clear Channels No Longer Available - Did Cox "pull the plug"?

March 17, 2015, 3:29 am
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Let them block the signal with a filter.   The best solution is to offer the mini-box for free for any and all TVs in

the house.  That solves as you mentioned someone getting it for the price of a splitter.

 Let the price war begin.

Ken

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RE: Not happy about the rate hike for Basic Service subscribers

March 17, 2015, 3:47 am
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The going digital is as I said in a different post bad for the consumer.  COX solves a problem with people

stealing their cable but on the back of the paying consumer.   The right thing is to offer the box/s for free.

Then they could honestly brag about better signal and not the real truth about solving both people getting

analog channels for free and charging you per TV.   None of these comments on this forum concerning

COX going digital will be taken seriously with COX.   They see a way to make more money.

The only way to get their attention is to look at alternatives.

Ken

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RE: DVR failure to record

March 17, 2015, 4:32 am
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The 8300's are still within service life however they are the older of the two units.  If you would like to try one of the 8240's we'd be happy to swap[ them at our solutions store if that is convenient for you.  While we can't guarantee specific equipment availability our staff will make every effort to accommodate specific equipment requests.

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RE: Contour 6 Problems

March 17, 2015, 1:36 pm
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Stephanie,

I'd really love to know what that ticket shows what work was completed to "fix" the issue outside.

Tell me, just how many times do you expect me to make appointments to fix this piece of garbage?  Why is it Cox can't remote in and troubleshoot?  Heck, from my home computer in Virginia I've been able to remote into my dad's laptop in El Paso, TX, my brother's computer in Indianapolis, and my aunt's computer in Grand Rapids, MI, and I've been able to do that as far back as 2002.  So why can't Cox do this with the Contour-6?  It's basically nothing more than a computer minus a keyboard.  Heck, you can see the box via it's IP/MAC address, and you can send updates to it and send reset signals, so why no remote access for troubleshooting?

And I have to agree with ATPTourFan: the only other "solution" you're offering is to swap the box out, and in doing so I lose whatever shows I have recorded on it.  Again, this is the 21st Century!  Why can't you simply connect the old box with the new one and transfer the shows?  Better yet, ever hear of "cloud computing"??

Now on to the updates on the problems.  Six more random reboots; four different times I was unable to playback without manually rebooting; unknown number of times doing any function - changing channels, pausing live TV, playing back a recorded show, etc. - the DVR displayed a blank screen for anywhere from 10 seconds to five minutes before executing my choice; the new receiver that was part of the initial Contour-6 install "lost connection" and had to be rebooted; 25 which is the number of times I uttered the statement, "I wish Verizon FiOS was in my neighborhood!".

 

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Cox On Demand

March 17, 2015, 2:18 pm
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When I get the message that On Demand is experiencing technical difficulties, does it mean I have to reboot the receiver?

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RE: Closed captioning won't turn off

March 17, 2015, 2:29 pm
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I can see the Closed Captioning On and Off menu items when I bring up the guide. CC stays on whether I select On or Off. I have confirmed that the CC buttons on both my Cox remote and my regular TV remote are not on.

Cox finds new ways to annoy me (or worse) every day.

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RE: local hd channels in okc

March 17, 2015, 4:17 pm
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Hi robnel1son,

I'd like to help. Are these channels out in SD as well? Is this occurring on multiple sets in the home? Do you have a splitter connected to the cable line coming from the outlet going to the back of the receiver?

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RE: Contour 6 Problems

March 17, 2015, 5:06 pm
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I had almost all of the same problems. Had about 5 super smart people who had little idea what they were doing try to fix my system.  Finally had someone who knew his stuff. He said the problem is that Cox keeps downloading updates that confuse the machines.  I need to go back to the basic system.  These are the words to tell customer support:

I want you to do a I2I3 Back to Back. (That was the letter "I"). Isolate on Main unit Only. The Box ID is (give the last 4 letters of the box).  

They may say that it will erase all of your data, however on my 9865HDC, all my programs were fine.

All of my problems were cleared and the system works just like on the TV adds.  Be aware that if Cox sends too many updates to your system, you may begin to have problems again.  Just call up and do the I2I3 thing again.  It has been 2 months so far and everything works great.  Good luck.

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RE: Contour 6 Problems

March 17, 2015, 6:38 pm
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I have had my Contour Record 6 for apx 1.5 years.  Cox had a thread on this forum with a name like "Welcome to Contour...." where we could post our experience.  I had quite a few problems with my Record 6 in the beginning.  Not as severe as yours.  Something has improved because my Record 6 has turned out to be very enjoyable.  The members of this forum were able to give me fixes and workarounds for many of the problems i was experiencing.  Cox Moderators gave me suggestions.  Right now i can record lots of shows that i would previously have missed with the previous dvr.  And i can listen to Pandora on my tv. 

You should ask for a brand new Record 6. If that one fails to work, you can throw in the towel and say you tried.  No use continuing with a box that functions for less than 48 hours without major problems.

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Contour 6 Problems

January 27, 2015, 3:32 pm
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We had the whole-home network with two DVRs and a player.  I'd heard about Contour 6's capabilities.  By replacing one of my older DVRs with a Contour 6, and replacing the other older DVR with just a player, I would be able to record six channels at once (both older DVRs combined offered four), and storage was at least doubled.  So I had it put in.

That was two weeks ago and I'm about to throw this "new and improved" box in the fireplace.  I don't think we've gone a full 48 hours without something going wrong:

  1. Both players will see recorded shows on the list, but when we try to play anything back, an error telling us there's a problem and to try again later pops up.  Rebooting the DVR usually fixes this.
  2. Haven't been able to pause live TV on either receiver.  Get a message that says, "Please wait", which would probably stay on until the end of time, but rebooting sometimes clears this up.
  3. The DVR has rebooted completely on its own at least seven times over the 14 days we've had this contraption.  On at least two occasions the reboot process hangs and I had to physically unplug the power cord to force another reboot.  On at least three other occasions after the reboot is complete, the picture is jerky, and by that I mean it looks like it went from 60 frames per second to 15.  Again, rebooting sometimes fixes it.
  4. On the rare occasion that four shows are recording at one time, the receivers are unable to play back anything - only allow live TV. 
  5. Channels come and go on a whim.  There are times we change channels only to have a blank screen for a while before a message pops up either telling us that channel is off the air or we have to subscribe to it.  Really, I have to subscribe to the local ABC or NBC affiliate????  This happens on both receivers AND the DVR itself.

If this is Cox's way of providing the latest technologies, then maybe they need to run it through some real time tests, and I don't mean in a lab.  The Contour 6 is subpar and something I will be sure to tell everyone NOT to get.  I really wish I had my old set up back.  In the three years we had that configuration, I can only recall two occasions where I had to reboot the boxes.

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Pausing the picture

March 17, 2015, 7:30 pm
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Whenever the pause button is pressed on either a live television show or a recorded program, a large red time bar appears in the lower part of the viewing screen thereby blocking some of the picture.  Is there any way to use pause mode and avoid seeing the time bar at the bottom of the screen?

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RE: Pausing the picture

March 17, 2015, 10:31 pm
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When the red bar comes up, simply press the white "EXIT" key.

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RE: Closed captioning won't turn off

March 18, 2015, 3:43 am
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What type of TV do you have? Are you having this problem on all your TVs?

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RE: Cox On Demand

March 18, 2015, 6:05 am
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Hi bgl, rebooting the receiver helps sort out issues with the receiver, so rebooting will help. Take the power cord out for about two minutes, tighten all other connections from the wall to the receiver, from receiver to TV. Allow 20-30 minutes for the receiver to fully restore services. You will probably get the picture back fairly quickly, but the guide make take awhile longer.

What is the model of the receiver? Has this issue just started happening?
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RE: Closed captioning won't turn off

March 18, 2015, 6:10 am
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Why wouldn't the rep investigate the Reset feature not being available to the originator?  The CC and nonavailability are symptoms of a bigger problem.

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