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RE: Introducing Contour, the new personal video experience

Spider RicoYes, I'm on the host box. I go to the list of recorded programs, select the one I want, hit "watch now", and it goes back to the channel I was previously watching instead of playing the...

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RE: M-Card CableCARD, HDHRPrime, MTR700, nothing but "TV Starter" channels...

I do not think your CableCARD is properly Paired and Validated,You should check CableCard->Conditional Access screen to see if your CableCard is properly paired. You should see a "V" after Val for...

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RE: M-Card CableCARD, HDHRPrime, MTR700, nothing but "TV Starter" channels...

Thank you very much bryaninphx, my conditional page shows the following:       Conditional AccessUnitAddress: 000-00832-35268-058Encryption: DESEMM CSN: 0xA5/A6 unknownCon: Yes EBCP: Yes Val: V 0x1AIf...

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RE: M-Card CableCARD, HDHRPrime, MTR700, nothing but "TV Starter" channels...

Yes it does appear to be Validated, perhaps the Tuning Adapter is not properly tied to your account, I would still call the number above and ask to have everything rebuilt from scratch.While you are at...

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M-Card CableCARD, HDHRPrime, MTR700, nothing but "TV Starter" channels...

I picked up a CableCARD Self-install kit Wednesday.  It took a day or so for the HDHRPrime log to show that the CARD is Authenticated and Validated.  I just got off the phone with a very nice young...

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Digital TV Channels

How do I get a list of Cox digital channel numbers using regular cable (direct hook up without a HD box) in order to not have to surf thru all of the high numbers???

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RE: Digital TV Channels

Cox does not provide a listing of the Clear QAM Digital channels.There are only a handful anyway and Cox is constantly changing the channel numbers.Without an HD STB or Retail CableCARD device all you...

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RE: motorola mtr700 tuning adaptor firmware 4 updates outdated

bryaninphx asked me to post this here:CODE MODULES=============================PLATFORM VERSION: 01.37PLATFORM BUILT: Nov 22 2010 16:38:06OBJECT VERSION STATUS IDpat----

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RE: motorola mtr700 tuning adaptor firmware 4 updates outdated

Thanks Pat psklenar above, is located in Manchester, CT,  I would assume Suffield, CT is on the same headend, (I cannot be sure though)If that is the case you may need to swap out the Tuning Adapter as...

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HD channels freezing

why are the HD channels (eg. ABC HD) freezing so that they are unwatchable?

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channels temporarily off the air

what's up with so many channels being "temporarily off the air" lately?  Sometimes it is just the HD version that is off the air, sometimes it is both HD and not HD.  Fox sports west, fox sports prime...

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Extraction of Series TV Listings from Whole Home Network into Excel

I have two Explorer 8642 HDC DVRs set up in a Whole Home Network. I would like to extract from the network all the series recordings that are currently set up on both DVRs, preferably into an excel...

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RE: Extraction of Series TV Listings from Whole Home Network into Excel

pbsawin, There's no way at this time to get the shows the way you are trying. You would have to manually input everything into excel. One option to make sure you are not missing recordings would be to...

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RE: Recorded wrong show

Hi KC TV, What type of guide (IPG) do you have? Is it the ROVI or Contour?

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RE: Channels temporarily off air

Not sure what changed but all channels appear to be on now so it appears to be fixed for the moment. I'll be sure and reach out if I continue to have problems.

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RE: Channels temporarily off air

Hi Jaymann007,  Great! Let us know if you need additional assistance. 

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Channels temporarily off air

Why are many of my channels temporarily off air. It's been 2 consecutive days of this now. I've tried the cycling of my box thing 3 times with no luck. This is ridiculous that I can't access channels...

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TV goes out every time I watch

So all football season my tv locks up every time I want to watch a game. Error 3.1.1.1.    And now during the masters same error.   It is frustrating that I pay a lot of money and I never can just sit...

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RE: TV goes out every time I watch

What box are you using? Model number? What IPG software. What do you mean your "TV locks up" ?? Do you get an error message?

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RE: Recorded wrong show

ROVI

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