Yes it does appear to be Validated, perhaps the Tuning Adapter is not properly tied to your account, I would still call the number above and ask to have everything rebuilt from scratch.
While you are at it, will you check your Tuning Adapter Firmware version and chime in at the following thread:
http://forums.cox.com/forum_home/tv_forum/f/4/t/4630.aspx
You both are located on the same system in New England (CT)