i emailed, and got the generic local help number. i called at 10:45 am, went through automated prompts to "identify" my problems for 15 minutes...then it finally forwarded me to an agent, and i waited on hold until 11:20 before I just gave up.
At this point, I think Ceton is getting involed and they said they're going to try and contact someone there who understands the problem I'm having. They know it's not a simple signal refresh. I'm getting -15dbv on my SDV channels which is just a really bad signal on my line.