Who would have thought communicating with a company could be so “technical”? The original question was what does “escalating” mean to Cox? I spoke with customer service now 7 days ago and have yet to receive a response. Chris L asked about the specifics of the situation and stated that he might be able to help, I responded (yes, it probably does sound like a “rant” because of a years’ worth of frustration). My intent was to NOT put the “response” to Chris L’s request for information on the forum, however, once I responded to the email that I received, I realized it was merely a copy of the post. I have tried speaking to the customer service reps, the technicians, and the sales department with little results. Chris while appreciate your response, I already understand that so the next step is how do I get someone from Cox to ACTUALLY discuss the matter?
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