RE: Introducing Contour, the new personal video experience
The Contour app is a piece of junk and if people read the reviews in the App Store they will find a multitude of 1 Star ratings and even this is a gift! Contour is billed as being able to watch live...
View ArticleOn Demand
I've noticed that there is no new content being posted for new episodes of The Daily Show and Colbert Report for Comedy Central On Demand.Is there something that can be done to get the content up to...
View ArticleRE: ION TV Channel 51 in Las Vegas
In many cases a simple reset of the box can correct this type of issue. I'd suggest disconnecting power to the box for two minutes and reconnecting to see if that clears the issue.
View ArticleION TV Channel 51 in Las Vegas
Why is ION TV off the air? It is black and has been for a few hours.
View ArticleRE: health check
Which step of this process are you getting stuck?And was there a problem with the computer that made you want to do the check to start with? All the Health check does is look for a Antivirus and anti...
View ArticleRE: Introducing Contour, the new personal video experience
One other observation. When I first turn on the Contour host in the morning, the live TV rewind/pause function works properly and tracks its current time with the buffered video correctly, and if I...
View ArticleDVR Recording won't Playback
We're new to Cox and still learning. Today I tried to play a show I'd recorded but got an error message saying there was problem and I should try again in a few minutes. Two hours later I'm still...
View ArticleRE: DVR Recording won't Playback
Hello all, Have you tried to record anything recently? Were to able to view those recordings? Please try to unplug the power to the cable box for 2 minutes and reconnect it. Let us know if this helps.
View ArticleRE: Guide issues
Hello KHenry, I am sorry for the delay. I was unable to replicate this issue in our office. Are you still experiencing this issue? Have you tried power-cycling the cable box? To do this, unplug the...
View ArticleSoftware Update Causing System-Wide Contour Issues?
A Cox supervisor told me that there are system-wide issues with a software update that was causing problems with Contour whole-home dvr systems. I can't find anything on this online, and I am wondering...
View ArticleRE: Software Update Causing System-Wide Contour Issues?
Hello Azdevildog, Did you swap out the cable box? If so, did this help resolve the issue. If not, have to tried to power-cycle the cable box by unplugging the power for 2 minutes and reconnecting it....
View ArticleRE: Intermittant sound loss
This is a persistent problem with ALL CHANNELS! As I previously mentioned you have sent four techs to fix it and NOBODY HAS FIXED IT YET! DO YOU GIVE CREDITS FOR SUB_STANDARD SERVICE??
View ArticleIntermittant sound loss
I get intermittant sound loss, like someone has bleeped what is being said, almost constantly. I notice this more on ABC than other channels, I believe. However, there also seems to be some picture...
View ArticleMaximum Allowed Clients?
Hi. I'm wondering what is the maximum # of clients Cox allows with the new Contour platform?
View ArticleWhy are all Rangers games in Baton Rouge broadcasting spanish audio? Channel...
I've confirmed this with multiple other Cox customers in Baton Rouge and it is still an unresolved matter. Rangers games on the HD Fox Sports channel 1038 have English commercials but as soon as the...
View ArticleRE: Why are all Rangers games in Baton Rouge broadcasting spanish audio?...
Hello Rob B., Does this happen every time there is a Rangers game on or was it just the one incident? It sounds like it could have been a feed issue. Do you have any issues with other programs on that...
View ArticleRE: On demand
Hello Wolf47, It looks like part 2 of the latest episode of Dancing with the Stars is available in SD, but not HD. I am reporting this to our video engineers.
View ArticleRE: On demand
TiffanyRHello Wolf47, It looks like part 2 of the latest episode of Dancing with the Stars is available in SD, but not HD. I am reporting this to our video engineers. I see that Part 1 appears twice....
View ArticleMy Primetime Menu
Sometimes, I select a show to watch an episode and realize I've already seen it. I cannot figure out how to get back to the show's menu to select another episode. You can't skip to the end and the...
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