RE: contour 6 dvr wont boot
TiffanyRHello 6palms, I see that we have a tech going out to instigate today. Please let us know how the service call goes. Note to Tiffany: Was the use of "instigate" instead of "investigate"...
View ArticleRE: contour 6 dvr wont boot
@Domino I think we can chalk that up to a Freudian Spell check slip. Thanks for the catch though. ---
View Articlenhl race for the cup subscription
I was told that I could see all the Stanley Cup Playoff Games with my subscription to RACE FOR THE CUP, for which I paid. I was told to see Channels 1670, 1671, 1672, 1673, 1674, 1675, 1676, 1677, and...
View ArticleRE: MLB Extra Innings and MLB.tv
I ordered MLB Extra Innings on Monday and I'm still getting that same error message. I've called Customer Support to fix the issue but they have no idea what I'm talking about. This is getting...
View ArticleRE: MLB Extra Innings and MLB.tv
Hi Colleen,I have a problem ticket open with Cox (CUI000002014363). Is there any way you can help me? I ordered MLB Extra Innings last Monday but I'm still getting the same error message about...
View ArticleMLB Extra Innings and MLB.tv
When I purchased the MLB Extra Innings package from Cox recently, I was told by the sales associate that it included MLB.tv which is important to me because I often like to watch baseball away from...
View ArticleTrio (Contour) loss of sound
Occasionally (every couple of weeks or so) I will lose audio to my TV when performing FF, pause, channel change, etc., on my Cisco 8642HDC DVR running Trio (Contour.) To clear the problem, I can either...
View ArticleMy OnDemand does not work
Whenever I press play I receive a we are unable to fulfill your request at this moment sorry for the inconvenience. I have tried rebooting by holding the power button, unplugging. Still nothing. Please...
View ArticleRE: My OnDemand does not work
When I try to check the box status from here I'm not getting any response which would probably explain why you're having problems. I'd suggest checking all of the connections to make sure they're hand...
View ArticleRE: Channel Request Nickelodeon JR in HD Please
I will speak for the more-involved parents. If TV makes you that upset, you're watching too much of it.
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Channel Request Nickelodeon JR in HD Please
I will speak for all parents out there, we hate watching Nick JR all the time due to our little ones, but for god sake can we at least watch it in HD. This channel is probably the most watched channel...
View ArticleMore detail needed in guide listings
I just updated to Contour and the information in the guide is missing something that used to be there. Under the information for a movie, it used to list the running time. Now all you find out is how...
View ArticleContour service failures
Since upgrading to Contour, the DVR fails to record about 50% of what is set to record, ( due to " tech difficulties" ) Video gets extremely pixilated at times. Resets have not corrected these concerns.
View ArticleRE: Contour service failures
Hi nvnascar42, I apologize for the delayed response. Can you verify the title, time, and channel of the show? Is the cable line straight from the wall to the receiver or is there a splitter?
View ArticleRE: MLB Extra Innings and MLB.tv
Spaddy22Hi Colleen,I have a problem ticket open with Cox (CUI000002014363). Is there any way you can help me? I ordered MLB Extra Innings last Monday but I'm still getting the same error message...
View ArticleRE: located programs
Hi 261016, Are you having this problem on all your TVs or just one? If it's just one, I suggest unplugging the DVR, waiting 2 minutes and then plugging it back in. Once the time comes back, turn...
View ArticleRE: MLB Extra Innings and MLB.tv
Hi StephanieI just tried entering my Cox Account # again and I got the same message:MLB.TV access is not available for Cox Communications subscribers until 48 hours after purchase of the MLB Extra...
View Articlelocated programs
I have not been able to locate programs on my DVR, when I type in a program name all it says is "loading"??
View ArticleRE: located programs
261016: "I have not been able to locate programs on my DVR, when I type in a program name all it says is "loading"??"I assume you are referring to the "SEARCH" function. How long are you waiting after...
View ArticleRE: MLB Extra Innings and MLB.tv
Spaddy22, Let me try here on our side. Please email me at cox.help@cox.com with the email address you would like to use and reference the forum post.
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