RE: Issue Viewing Paused Program While it is Recording - Contour Record 6 DVR
Hello Mels, Thank you for providing us with this feedback. We will be sure to update everyone as soon as we here something.
View ArticleRE: Channel Lineup
Hello Red Barchetta, I am sorry that you are not getting the channels you were expecting. Whenever we change the channels in our line-up, we normally have the online channel lineup updated immediately...
View ArticleChannel Lineup
Has anyone else signed up for COX television service only to realize they weren't going to receive all the channels they thought? I recently signed up for COX Advanced TV. I selected this package...
View ArticleRE: NBA League Pass
Interesting. So it sounds like its using the new 1ghz bandwidth? If so, wouldn't any cable box with a 1Ghz tuner be able to tune in? I ask because I know there was some FCC hub-bub about this a couple...
View ArticleRE: Cable Television Service Outage?
Do you mind stating what state/town your in? The moderator might be able to tell anyway, but if others are having the same issue, knowing where you are might help. There was a post of something odd...
View ArticleRE: Cable Television Service Outage?
Have you tried (623) 594-1000. That may be their local number if maybe something is wrong with 877-206-4210. You might be able to email them at cox.help@cox.com too.Other then that, you make a good...
View ArticleRE: Cable Television Service Outage?
I've called the number multiple times, but get the "All circuits are busy" message and it doesn't allow for me to even hold, even if I wanted to. Also the online chat functionality with the online...
View ArticleCable Television Service Outage?
No TV, but there's Internet. No information available on the website (ever). All telephone circuits are busy, all online operators are busy. Is there any information on what the problem is? What's...
View ArticleRE: Channel Lineup
Hello Red Barchetta, If you would like, we can discuss options of adding the variety pak or sports and information pak with you. Please email us at cox.help@cox.com with your service address and a link...
View Articleelectronic sound on cbs and fox
Has anyone else heard a weird electronic sound on cbs? It's always on football and basketball games in the backround. but when I record on the "contour" box it's even on the recorded shows such as ncis...
View ArticleRE: How can I purchase a cable receiver/DVR? Seems like a scam to have to...
Thank you for your response. After posting this question, I browsed other posts about cable boxes and definitely learned that being able to exchange a non-working box for another is a great benefit....
View ArticleRE: How can I purchase a cable receiver/DVR? Seems like a scam to have to...
Thanks for your informative reply. Indeed, I am technologically incompetent, so I won't be building my own devices. Also, would rather not add to the number of devices attached to the TV (already have...
View ArticleRE: Contour Not As Much Fun As It's Hyped Up To Be
Hi Wendi,Thank you for the suggestion. I can submit it to our Product Team for review. In the meantime, when searching, you should see the titles start to populate on the right side of the search. You...
View ArticleContour Not As Much Fun As It's Hyped Up To Be
The Contour boxes are not as user friendly as the regular HDTV recorders. There is not an option to click on a show that is currently playing and search for future episodes to record. You must go to...
View ArticleRE: Contour: Boxes reboot, messing with settings
Hi ratinthekitchen, I apologize for the delayed response. Does the audio setting reset on both receivers or just one?
View ArticleRE: Introducing Contour, the new personal video experience
rdwJust received the Contour today, previously had a DTV 5 DVR. The progress bar. On the Direct TV box, if a show was from 8pm to 10pm, the progress bar showed the 8 to 10pm window and showed where...
View ArticleNo sound at all
I have a new box that I brought home from the cox store and connected. My service has been activated, but I am not able to get any sound. I used the hdmi cable and also tried the multi stand cable to...
View ArticleRE: No sound at all
Hi emmelia, What cable are you using now and what is your Audio Setting in the cable box?
View ArticleRE: Contour - Time program was recorded
It's all tape-delayed by NBC and out of order anyway.
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