scott_p,
Let's get you set to rights. I was able to locate you account based on the email address you registered your Forums user ID with.
Before we do any troubleshooting I'll need to make sure your pairing is correct, so if you can provide the Host Data number from your cable card information screen that would be most helpful. It's critical that this information match what is stored in our system and the number tends to change any time the device is unpaired. If you are not comfortable with providing the Data ID via forums you can email it to cox.help@cox.com with your account information and a reference to this forum thread.
Also, when tuning the channels you are not receiving, what message displays on the screen?
Let's get you set to rights. I was able to locate you account based on the email address you registered your Forums user ID with.
Before we do any troubleshooting I'll need to make sure your pairing is correct, so if you can provide the Host Data number from your cable card information screen that would be most helpful. It's critical that this information match what is stored in our system and the number tends to change any time the device is unpaired. If you are not comfortable with providing the Data ID via forums you can email it to cox.help@cox.com with your account information and a reference to this forum thread.
Also, when tuning the channels you are not receiving, what message displays on the screen?