Yes they did get the problem fixed. What made me even madder is that there was ZERO communications from Cox about this problem. The recording on the support phone was just that all agents were busy and to call back later, that is if it did not just hang up on you. There was nothing posted on your Facebook page or on this forum. All we had was a blank screen. It would have helped if a "Technical Problem" was just put up on the screen. I wonder how many people rebooted their boxes thinking that it might me them. With all of the communications methods available today, there is really no excuse for this bad service.
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