I tried to call multiple times and actually allowed over 2.5 hours of my "personal" time. Emailed as well. I found other topics similar to my concerns and they appeared to be locked.
I'm not hard to reach
I consider myself reasonable
And REFUSE to address the power of the internet without reaching out sincerely multiple times. If one chooses to use a public forum, then they should be willing to allow public information to be used. My account was "reviewed" and I am disappointed that my voice was not respected enough to discuss the true " value" of a customer paying over 200 dollars a month and not one time have I been instructed on how to get the best value for my dollar.
I am only told that I am "not eligible" for a service. After a minimum of six contacts with "customer service" I have yet to be offered ONE solution that addressed my desires as a customer.
There is no obvious avenue for customers to contact "retention". Most all other companies appear to have a very easy and NOTICEABLE tab to click for "current customers" or "exclusive customer benefit". Ect.
I will gladly post personal information if it provides validity, I am confident that someone in the higher ranks will truly understands they are making this TOOOOO hard and need to correct a communication and service problem soon. I really hate to see good companies start to fall, I hope COX will see this light soon. I really believed they showed superior efforts to earn and keep business years ago.
Good Luck
R
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