I sit here waiting for another tech from Cox to show up at my house. I want my old Passport DVR back with my old remote control. I got a new Samsung TV delivered last week and the geek squad guys suggested getting a new cable box. I went to my local Cox store and was told the only newer box would be Contour, but I would have to pay to have it installed. The nice staff at the store DID NOT mention that I will no longer be able to use my cherished Picture in Picture feature. After tech installed it and I found out I would not be able to use PIP, I wanted to have my old box back, but tech said I could get a box for my older Samsung TV in other room and use PIP there. So I went back to store got a digital box, hooked it up at home and still no PIP! So I called Cox again and I was told I would be able to have my old box and remote back the next day...when the guy showed up and saw I had Contour he said he couldn't swap my box since it was a downgrade of equiptment, so he left with my old DVR and made a service call to come today. I will be soooo upset if I don't get my old box and remote back today! Can't believe how great Cox makes Contour sound but beside no PIP which they don't advertise, remote doesn't work the way the old one does...and great you can record up to 6 shows IF YOU PAY EVEN MORE MONEY FOR ANOTHER SEPARATE BOX.
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