With you being the "moderator" of this group, I was surprised you haven't noticed this issue being addressed on this forum. This issue was originally posted in late 2013 under the heading,
"Buzzing noise while Contour Record 6 (Cisco 9865HDC) DVR is on pause"
It showed as "resolved" however, it really wasn't. Therefore, I started this new post with the same topic name but added at the end "- Continued".
I live in Las Vegas. I've had Cox Cable come to my home 3 times for trouble shooting. Not only have they supplied me with 2 other reconditioned and 1 NEW box, in hopes of resolving this issue, they even re-wired my home, to insure I was getting proper signal strength! My signal strength is within proper guidelines. The problem still exists.
I again, spoke with Cox Cable as recently as last Friday, and asked them to escalate this issue to higher technical support, only to advise them of this issue. The person I spoke with is named Zackary Bale - zackary.bale@cox.com . Zackary informed me that he has had several reports regarding this issue, and he is the one who is escalating this issue. He also informed me that when he went to a higher source at Cox, there weren't any current issues in their files that they were aware of. So, if you'd like to contact Zackary, he can fill you in on what is happening. I have also copied and pasted our dialogue, and have sent it to him in an email. I will do the same with this post.
I'm at the point to where I am going to be purchasing a different brand of television, in hopes, this TV isn't sensitive to the problem the cable box is putting out. As previously noted, I have already replaced my TV with the same brand and model number already, and the issue continues!
I have 2 Sony Televisions - The model # KDL-46WL140 was purchased about 5 years ago. This is a flat screen 46" LCD television that does NOT have a problem with this cable box. In other words, there is NO "buzzing noise" coming from the speakers of this TV when the live broadcast or a DVR broadcast is paused.
My other Sony Television which is model # KDL-70R520A is a 70" flat screen LCD/LED television which I purchased approximately 2 weeks ago, IS the TV I'm having a problem with whenever I pause a live broadcast, or pause a DVR recorded program. The dealer has come to my home, and replaced this model with the same model number, and the problem still exists, which is a "buzzing noise" coming directly from the TV's speakers. I've contacted Sony, and they say it's definitely the cable box! This is why I'm willing to purchase a different TV brand just to see if the problem exists with another brand.
I feel there is a problem with the HDMI circuitry of this model of the Cisco cable box, which makes it non-compatible with certain televisions. I have exhausted and tested all other resources which could be the problem, i.e., using different HDMI cables, testing the AC lines, running component video cables, which, I absolutely won't consider as a permanent fix due to the ability of listening to Dolby Digital, which won't occur if I use any other type of cable other than HDMI.
I have also contacted Cisco support who told me they can't help me, since, they are the ones who did manufacture the box, it's Cox's responsibility to insure the correct firmware and software are currently being run on this box. Cisco asked me to contact Cox and find a fix through Cox. And, per Cox, the firmware and software is up to date!
Chris, I apologize for the length of this response, however, I'm extremely frustrated over this issue, and was sincerely hoping Cox can get their act together and eliminate this problem. If after getting another brand of television, this problem continues to persist, I'll be left with no other alternative than to discontinue my Cox service, and probably go with a satellite provider.
Please advise. Thank you.