Thank you for the additional information. The fact that the issue happens every time will actually help our technician see the error & troubleshoot this effectively. We will however need to schedule an appointment for you. Please email our team at cox.help@cox.com with your account address, a day you can be available, & a contact telephone number. Once received, we will schedule your appointment and reply with your time-frame. Thanks again for reaching out. We look forward to your email .
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