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RE: Motorola MTR700 Problems

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So far tuning adaptors have not been reliable for me.  I had 3 bad ones right out of the gate.  This one has worked for 6 months and now is flashing yellow.  When I originally had trouble with the tuning adaptor Cox was out 6 times.  Each time they checked the signal levels, used a new line, tried to reset it.  In the end the signal strength was fine.  The techs did want to wire the adaptor using the pass thru and each time I told them it should be wired using a splitter.  They agreed after I showed them the wiring diagram from Cox using a splitter.

The real fustrating part was that lack of training each new tech had.  I don't know how many times they said to me that tuning adaptors only work with TiVos.  Each time I had to show them the letter from Cox corp saying that Cox was moving to switched digital and that a Ceton card with tuning adaptor was needed.  I even had the RI regional manager tell me on the phone that it does not work with Ceton cards.

In the end the problem was bad tuning adaptors.  I guess I will start the process with Cox tech support.


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